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Salesforce Service Cloud

Salesforce Service Cloud
Keep your customer services up and running 24/7 and improve the experiences of your customers through Salesforce Service Cloud. Techila Global Services provides you with a 360-degree view of your customers, allowing you to provide faster, personalized, and more efficient services.
Make sure that you are always there for your customers by keeping a complete track of their queries, complaints, and issues in a smart and automated manner. We help you implement Service Cloud and integrate it with suitable third-party platforms.
Our Offerings
Case Management
The Connect your customers with the best customer executives or agents by using the Case Management feature of Service Cloud. Streamline your services by routing all customer cases as they come right to the suitable agents. Add new cases into your database directly from your website or emails through web-to-case and email-to-case features. Revert to your customers immediately by automating email responses once the cases are received and track all customer interactions as their cases are being handled by your team.
Service Cloud Console
Get all the information regarding your customers for handling their cases on a centralized platform using Lighting Service Cloud Console. Obtain the complete customer profile and track their transactional history for providing them with reliable and wholesome assistance.
Opportunity and Product Management

Manage the different opportunities generated and services by your sales reps effectively to close maximum deals. Get a complete picture of the ongoing, past, and potential deals and contracts that are likely to yield benefits to your business at every stage.

Manage the products involving the opportunities being serviced by your team by keeping a track of their price, quantity, and unique product codes. Have specific records for all your products and their status at any point in time for streamlining your sales processes.

Entitlements And SLA Management
Draft and manage specific SLA (Service-level Agreement) contracts between your service representatives/agents and clients. These entitlements inform your agents regarding the services to be provided to the clients and details of the same.
Omnichannel Setup
Set up extensive support for your clients on multiple channels, including web, mobile, email, social media, community sites, video chats, and more. Provide your customers with multiple options of connecting with your business, lodging their cases, and getting them resolved effectively. Additionally, use this set-up in routing specific customer cases to specific agents across channels for quick, organized, and efficient case management
Digital Engagement
Make use of Digital Engagement to offer personalized services to your clients on several digital channels. Download robust applications to automate communication with your clients and handle their cases with precision.
Knowledge Base
Have a treasure of knowledge articles with all relevant information with the help of Knowledge Base. Use this information to provide the exact and satisfactory answer to all questions asked and queries raised by your customers, providing them with quick and effective services. It is a simple platform where your agents can share all relevant information with a click of a button and integrate the platform with your website to allow your clients to find their answers readily.
Self-Service Portal
Facilitate independent problem-solving amongst your clients with the help of a Self-service Portal or Customer Community. Provide your customers with a common networking platform where they can discuss common issues and get instant solutions without having to reach out to the executives for every case.
Data Migration
Transfer your valuable data from multiple storage platforms to Salesforce Service Cloud in a seamless, automated, and organized manner. Bring all your data onto a centralized platform for better functionality and providing improved services to your customers.